How is educating consumers?

  • By leaving all reports available at all times, consumers can trace a company’s track record over time and get a fuller picture of how that company handled complaints. Good or bad, the reports, rebuttals and comments provide invaluable information about a company’s customer service policies. Some companies with a lengthy bad record, however, want their dirty laundry hidden, and rather than fix their policies, they become Ripoff Report opponents [link to Opponents page]
  • Consumers, journalists, attorneys and investigators from all types of agencies research existing problems and anticipate potential problems in businesses. Ed Magedson’s The Ripoff Report provides immediate, FREE access to all varieties of potential fraud, experiences by all kinds of people, written in their own words and always unedited (certain personal information, such as social security numbers, is removed to protect individual identities).
  • If there’s one thing scam artists, con artists and ripoff artists despise, it’s having their business practices brought out in the open for the entire world to see. But making reports available forever allows consumers to make more educated decisions. Giving in to the pressure to remove even one report would compromise the validity of all reports. Ed simply won’t do that.

How is educating companies?

  • Companies that are seriously interested in improving their business practices and are willing to provide 100% customer satisfaction join the Ripoff Report’s Corporate Advocacy Program (CAP). When they take this important step, Ed Magedson puts them on a path to improved customer service by helping them make amends with unhappy customers. He investigates complaints, contacts consumers filing reports against that company, and provides helpful options in resolving outstanding issues.
  • In a sense, the Ripoff Report Corporate Advocacy Program becomes an extension of a company’s Customer Service by monitoring incoming reports and notifying members of potential issues in advance of them becoming public information. This way a company can resolve issues early and work toward preventing further issues.

How is educating consumers?

  • Ripoff Revenge is Ed Magedson’s precursor to The Ripoff Report. It arose out of his personal frustration from getting harassed by businesses and the on-again-off-again support of local government while he was running his Flower Children business (selling flowers on street corners) in the ‘70’s and ‘80’s.
  • “I’d taken a suit into a local dry-cleaner one morning because I spilled something on it and needed it cleaned up for an event that night. When I came back that afternoon to pick it up, I was told by the owner, “Me no have suit.” I told him he did have it because I dropped it off that morning and had my receipt to pick it up. He said, “No. Wrong store. This from different store. Me no have suit.” This went on for a few minutes and I eventually left, frustrated that there was nothing I could do. It was my word against his, yet we both knew he had the suit.”
  • “What I did was come back with a clap-board on my back that said I was being ripped off by that dry-cleaner. I stopped everyone who passed me. Eventually, after about 30 minutes, the owner came out. He handed me my suit and said, “Please go.” That’s when I realized that rip off businesses hate it when other consumers hear about what they’re doing. That’s when I knew what I was born to do. I really felt like everything I’d learned up to that point – all the frustrations, all the emotional roller-coasters with businesses who wanted to put my flower selling business “out of businesses”, could be fought against and won – by the consumer. They just needed a stronger voice.”
  • Most people give up fighting for their rights because they just don’t know what to do. Ripoff Revenge gives a customer clear directions on how to fight back when they feel they’ve been ripped off.

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